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Privacy Policy

Clontarf Dental Practice Limited trading as &Alex

Clontarf Dental Practice Limited is a limited liability company registered in Ireland that trades under the business name “&Alex” (“Our Company”). Our Company is affiliated with another limited liability company registered in Ireland, Heathwood Limited. This privacy policy explains how our organisation uses the personal data we collect from you when you use our website, when you inquire about our services and when you use our services.

This Privacy Policy deals with the following:

  1. What data do we collect?
  2. How do we collect and use your data and why?
  3. How do we store your data?
  4. Marketing
  5. What are your data protection rights?
  6. What are cookies?
  7. How do we use cookies?
  8. What types of cookies do we use?
  9. How to manage your cookies
  10. Privacy policies of other websites
  11. Changes to our privacy policy
  12. How to contact us
  13. How to contact the appropriate authorities

1. What data do we collect?

Our Company collects the following data:

  • Personal identification information (name, date of birth, PPS number, email address, phone number, etc.)
  • Demographic information such as profession / place of work
  • Data concerning your health including:
  • your medical history;
  • your dental care history;
  • your dental care and health;
  • clinical notes;
  • payment information; and
  • appointment information.

2. How do we collect and use your data and why?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Become (or make an inquiry about becoming) a patient of the practice and continue to collect it while you are a patient of the practice.
  • Check with us whether you are entitled to any financial contribution from the State for your dental care via your PRSI contributions (for this purpose we collect your date of birth and your PPS number).
  • Voluntarily complete a customer survey or provide feedback.
  • Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from other dental practices or healthcare professionals.

The legal basis for the processing of your personal data is that processing is necessary for the performance of a contract to which you are a party. Without processing this personal data we would not be able to provide you with the dental care services for which you have engaged us.

Further, we process your personal data where it is in our legitimate interest to do so:

  • to properly provide the dental care services that have been requested;
  • to manage our relationship with you;
  • to protect our own legal rights;
  • to comply with our legal and regulatory obligations;
  • to deal with any complaint;
  • to keep proper records;
  • to improve our services;
  • to refer you to another dental practice (if requested);

There may also be limited circumstances where our legal basis for processing is your consent (where we have sought it and you have provided it to us), in which case you can withdraw your consent at any time.

Our website includes a function that allows you to enter your personal information in order  to check whether you are entitled to any financial contribution from the State for your dental care via PRSI contributions. We use a third party service provided to carry out that function. That service provider has agreed with us to comply with all data protection laws. The legal basis for processing your data in this way is that:

  • the processing enables us to perform the contract that you are a party to;
  • it is in ours and your legitimate interests to have the data processed to check whether you are entitled to any benefit; and
  • we obtain your consent to the said processing prior to same on the relevant web page.

We will retain personal data for as long as required for the purposes set out above or as long as required to comply with any legal obligations to which we are subject.

We may also process data:

  • to provide you with updates about offers or our products and newsletters to which you have subscribed;
  • to invite you to events;
  • for marketing.

The legal basis for this processing is our legitimate interest in the administration and operation of our services as well as our legitimate interest in marketing and promoting our services. We always include an unsubscribe button in our communications, so you can opt out of receiving such communications at any time.

3. How do we store your data?

We share this data with our practice management system provider. We may also send you emails through our email service provider. They may only process this data for the purpose of providing us with their services, and no other purpose. We may also share certain parts of this data with third parties including regulators, suppliers and service providers, government agencies and public bodies.

4. Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of our group.

If you no longer wish to be contacted for marketing purposes, please contact us.

5. What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: you have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
  • The right of rectification: you have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
  • The right to erasure: you have the right to request that Our Company erase your personal data, under certain conditions.
  • The right to restrict processing: you have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: you have the right to object to Our Company’s processing of your personal data, under certain conditions.
  • The right to data portability: you have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

  • by phone at: 061 315228;
  • by email to: limerick@andalex.ie; or
  • by post to: &Alex, 6 Alexandra Terrace, O’Connell Avenue, Limerick.

Please note that in the event that you exercise your right to restrict or to refuse our processing of your personal data, we may not be in a position to provide you with our services given that the processing of your personal data is necessary to provide you with dental care. We therefore reserve the right to refuse to provide you with our services in the event that you refuse to provide or restrict your provision of personal data that is required for us to responsibly and professionally provide you with dental care.

6. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

7. How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in.
  • Understanding how you use our website.
  • Helping tailor the operation of the website to your preferences by gathering and remembering information.

8. What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

9. How to manage cookies

You can set your browser not to accept cookies. allaboutcookies.org is a website that will tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

10. Privacy policies of other websites

Our Company’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

11. Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in January 2023.

12. How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

  • by phone at: 061 315228;
  • by email to: limerick@andalex.ie; or
  • by post to: &Alex, 6 Alexandra Terrace, O’Connell Avenue, Limerick.

13. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Data Protection Commission. Contact details are available on the Data Protection Commission’s website: https://www.dataprotection.ie/.